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healthdirect Video Call

healthdirect Video Call

Simple, secure and fit for purpose

About healthdirect Video Call

Free to GPs, healthdirect Video Call is a secure, easy-to-use video platform that integrates seamlessly into practice workflows. It is developed and managed by Healthdirect Australia on behalf of the Australian Government.

The service can rapidly integrate into GP practices. Sign your practice up today. We provide free training to help GPs and administrators with service adoption.

Benefits of Video Call
  • Use a video call service with confidence because it’s trusted and endorsed by government
  • Comprehensive, secure and reliable video consulting service purpose-built for healthcare settings.
  • Free RACGP certified training modules to get the most out of video call
  • Create stronger, visual connections with patients with quality telehealth consultations
  • No special software or configuration required – consult directly through your internet browser
  • End-to-end encryption – calls are secure regardless of patient and GP security settings
Many GPs had to pivot to telehealth almost overnight this year. While many Australians are now returning to the consultation room, others prefer – or benefit from – GP appointments at a distance.
Video Call is convenient for patients and removes travel time and the risk of disease transmission. It also enhances the patient’s telehealth experience compared to a telephone consultation.
Are your calls secure now?
Already consulting with video call technology? Do you know where your call data is stored and if it’s fully encrypted? Are your calls traceable? Have your patients given consent to store call data?
The healthdirect Video Call service is compliant with the Australian Government’s strict Information Security Manual. It is a service encrypted end-to-end and meets the standards Australians have come to expect. 
“One of the advantages of using video call is we can give patients so much more information. We can show patients how to do various exercises as well as watch and demonstrate how to use an inhaler if they’re having difficulty with a child. It allows us to interact with the patient so much better.” — Dr Magdalen Campbell
The healthdirect Video Call service is provided free-of-charge to GPs in support of the telehealth MBS items until 31 March 2021.

Would you like to see the Video Call platform in action right now?
Please enter our online waiting area for a demonstration. Someone from our team will join you in a video call to show you around!

Register today for free

RACGP training modules
  • Access free interactive learning modules developed as part of the RACGP and ACRRM
  • Gain up to four CPD points by completing healthdirect Video Call modules
  • Learn techniques so you and your patients get the most out of your video consultations
Find out more
  • Click on the “Connect with an Exhibitor” button at the top of this page
  • Use the chat function on this page
  • Visit the healthdirect website

Exhibition competition code word: VIDEO


Read a summary of the benefits of Video Call and how it works
A family GP tells us how he has used Video Call effectively during the pandemic to see his Melbourne patients
Find your PHN's digital health contacts and our online registration link
Quick tips and tricks to conduct a great video consultation
Tips to help patients make the most of video consultations
An in-depth preparation guide for telehealth and indications for when video telehealth is appropriate
A six-step guide to implement telehealth in your practice